Maximiles FAQs


What is Maximiles?

Maximiles is one of the UK’s largest online survey communities where members receive Maximiles Points for completing surveys and use them to get great rewards. Points can be topped up by shopping, watching videos and more so the rewards come thick and fast. For more information, click here to go to the Maximiles Frequently Asked Questions.

How do I sign up?

Simply click on the link in the email invitation which will take you to a page where you can get started on creating an account. Please only register using the link provided otherwise we may not be able to transfer your survey cash balance over to Maximiles.

What if I am already a member?

If you are already a member of Maximiles, you should use the same link included in the email invitation. There is an option to enter your Maximiles account info so we can transfer your balance into your existing Maximiles account. You should see your Springboard UK points within the next business day.

What information is Springboard UK sharing with Maximiles?

Springboard UK will be sharing an encrypted ID number associated to your Survey Cash balance. No personally identifiable information is being sent to Maximiles, which means you will need to provide your personal information to Maximiles upon registration.

How is my survey cash balance transferred over?

Once you transfer your account to Maximiles, the encrypted number we send to Maximiles will be used to update your Maximiles point balance the next business day. You will receive 2 Maximiles Points for every £0.01 in survey cash you have earned to date.

Where can I find my updated points balance with Maximiles after transferring?

When you transfer your account to Maximiles, your points will appear as Pending Points. To view your Pending Points, sign in to Maximiles and click on My Account, then either “Points statement” or “More info”. You should receive your first Maximiles survey within 24 hours of becoming a member and you will be able to redeem your points within 24 hours of completing your first Maximiles survey.
Please note that once you transfer your account to Maximiles, you will no longer be able to redeem your points with Springboard UK. 

What can I spend Maximiles points on?

Maximiles Points can be spent in the Maximiles Rewards Catalogue. There are hundreds of different rewards available including DVDs, MP3 Players, homewares, experiences, shopping vouchers, beauty products, electricals and more.

Go to to see the list of great rewards available to you.

Can I collect Maximiles points in other ways?

Yes, with Maximiles not only can you collect points by completing surveys but you can also collect points for a range of other activities – shopping, taking up offers, watching videos, clicking on emails. Because of this your points balance grows more quickly and you get rewarded more often.

How will I receive surveys?

Survey invitations will be sent to you by email regularly. Don’t forget to complete your Maximiles profile to make sure you are eligible to receive the most relevant surveys.

How many Maximiles points will I receive for each survey?

That depends on the length and complexity of the survey but it’s usually a few hundred points. There are also loads of points bonuses available for completing multiple surveys. Plus, unlike other survey panels Maximiles also rewards you with a small amount of points even if you have been rejected from the survey.

What are my survey responses used for?

Like Springboard UK, Maximiles is part of the market research industry and is governed by its best practices and trade associations. The responses you give are used by market researchers develop better products and advertising campaigns, and sometimes by scientific bodies to help scientific research. Your answers are always anonymous unless otherwise stated, so sit back, relax, and tell them what you really think.

What is the Maximiles Member Support email address?

To contact Maximiles’s customer service department for more information, please click here.

When will Springboard UK close?

Springboard UK will cease sending surveys on March 1, 2015 and will then be winding down.

Can I still redeem through Springboard UK?

Yes, if you have reached £25 and would like to redeem, you will still be able to do so through Springboard UK until April 30, 2015. Please note that once you transfer your account to Maximiles, you will no longer be able to redeem your points with Springboard UK. We will be somewhat delayed in processing redemptions over the next few months due to the transfer so please be patient and bear with us.

What if I do not want to transfer?

We strongly encourage you to transfer your account; by doing so not only will your Springboard UK balance transfer with you, but you’ll joining one of the UK’s biggest and best survey rewards panels. If you choose not to, and have not reached redemption, you will unfortunately be forfeiting your survey cash balance. For those who have reached the redemption threshold of £25, you can still redeem through Springboard UK until April 30, 2015.

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